Refund policy

1. Refund & Return Policy

30-Day Satisfaction Guarantee

We want you and your dog to love every BarkVault purchase. If something isn't right, we're here to help.

Returns You have 30 days from the date of delivery to request a return. To be eligible, items should be unused, in their original condition, and in the original packaging where possible. To start a return, email us at skotosbills@gmail.com with your order number and the reason for the return, and we'll guide you through the next steps.

Refunds Once your return is received and inspected (or once we've confirmed the issue), we'll process your refund to the original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few additional days for the refund to appear.

Damaged, defective or wrong items If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at skotosbills@gmail.com with a photo. We'll arrange a free replacement or a full refund — no need to return the item in most cases.

Non-returnable items For hygiene reasons, used consumable items (such as poop bags) cannot be returned unless they arrived damaged or defective.

Return shipping For change-of-mind returns, the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, BarkVault covers all costs.

Questions? Email skotosbills@gmail.com and we'll respond within 1–2 business days.